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Privacy Policy
Your privacy on the internet is important to us at HermanHeylFlorist.com.  Our online privacy policy ("Privacy Policy") describes the types of information we gather online and how we use it.  Please read this information carefully.  If the online information practices of HermanHeylFlorist.com change, we will let you know by posting the Privacy Policy adjustments on our Web site.

Use of Information by HermanHeylFlorist.com
We gather certain types of customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions.  HermanHeylFlorist.com may also use this information to make offers to you, help us develop and improve HermanHeylFlorist.com and tailor our site to your interests.

Information Collected by HermanHeylFlorist.com
HermanHeylFlorist.com collects two types of information about users: "Personal Information" (such as name, email address, mailing address and phone and credit card numbers) and "Aggregate Information" (such as information about how many users log on to our sites on a daily basis).

Personal Information Collected Online by HermanHeylFlorist.com
Personal Information is collected online when users voluntarily register with HermanHeylFlorist.com to purchase items, receive electronic newsletters, use community and communication services, answer surveys and enter contests and other promotional opportunities provided on HermanHeylFlorist.com.  We also maintain a record of your product interests and purchases online.

Aggregate Information Collected Online by HermanHeylFlorist.com
Aggregate Information is nonpersonally identifiable/anonymous information about you, such as age, gender, types of products purchased, pages you access most frequently or search terms you enter.  Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information.  For example, the number of people who shopped at HermanHeylFlorist.com who are 25 years of age is Aggregate Information that does not personally identify a specific user.  Tracking Internet Protocol (IP) addresses is one method of collecting Aggregate Information about your activities online and information volunteered by you.  An IP address is a number that is automatically assigned to your computer whenever you surf the Web.  The computers, which deliver the Web pages to you, automatically identify your computer by its IP address.  When you request a page from our site, our servers log your IP address.

Sharing Information Collected Online
HermanHeylFlorist.com does not share, sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you.  We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information.  For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format.

HermanHeylFlorist.com may divulge Personal Information if such information is required for HermanHeylFlorist.com to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or if HermanHeylFlorist.com believes that membership has been used to commit unlawful acts or acts that may endanger the health or safety of another user or of the general public.  In addition, HermanHeylFlorist.com receives personal usage and demographic information from its affiliates and from third parties and uses this information to improve our products and services.

HermanHeylFlorist.com may share Aggregate Information with affiliates and consultants for any internal business purposes only.

Use of Cookies
A cookie is a small data file that Web sites, when you visit them, often store on your hard drive. A cookie may contain information (such as unique user ID), which is used to track the pages of the sites you've visited. HermanHeylFlorist.com uses cookies to make your experience more enjoyable in a number of ways, such as enabling our "Email a friend" function once you have signed in, and preserving the contents of your shopping bag during your visit. HermanHeylFlorist.com also uses cookies to measure activity on our site, which allows us to determine which areas and features of our site are most popular. This information allows us to make improvements and updates to enhance your HermanHeylFlorist.com experience. Parts of our site may not function if you do not have cookies enabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them, though, you may not be able to make a purchase from our site, nor will we be able to recognize you as a registered user to allow you access to your account information.

To enable cookies on your browser:

AOL 5.0:
Select Preferences
Click on WWW
Select the Security tab
Click on Custom Level
Scroll down to Cookies
Select Enable

Netscape Navigator/Communicator:
Select Preferences from the Edit menu
Select Advanced from the left-hand menu
Select Accept All Cookies
Click OK

Internet Explorer 5.0 and newer for PC:
Select Internet Options from the Tools menu
Click the Security tab
Click Custom Level at the bottom of the window
Scroll down to Cookies
Select Enable under Allow cookies that are stored on your computer
Select Enable under Allow per-session cookies (not stored)
Click OK
Click OK

Internet Explorer 5.0 for Mac:
Select Preferences from the Edit menu
Select Receiving Files
Select the option Never ask under When receiving cookies
Click OK

Security and SSL
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through a secure connection. If you cannot access the secure server for any reason, please print our shopping page and place your order by phone at 1-800-247-6100.

Copyright
Design and content Copyright © 2003, Herman J. Heyl Florist & Greenhouse, Inc., Pittsburgh PA, All Rights Reserved.  The images in the floral selection guide are copyright © Teleflora, Inc., © FTD, © ExtraTouch Florists, and © John Henry, and are used by agreement.  The bouquet designs and the images themselves in our portfolio gallery are Copyright © 2003 Herman J. Heyl Florist & Greenhouse, Inc. All Rights Reserved.  Our portfolio images cannot be used for any commercial purpose unless expressly licensed.  Licensing information can be obtained by e-mailing info@HermanHeylFlorist.com.

Copyrights for images and designs of products we offer for sale are held by their respective manufacturers.  Other content on our site that is not original to us is used with permission of the indicated copyright holder(s).

E-mail and Electronic Newsletters
HermanHeylFlorist.com may offer electronic newsletters and emails to those who have provided their email address. You will only receive a newsletter or email if you agree during registration or directly from our newsletter sign-up form to receive these items. Unsubscribe instructions are included in each electronic newsletter and email. Please note that when you make a purchase from HermanHeylFlorist.com we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Information Removal
If you prefer not to receive information from HermanHeylFlorist.com, either by email or postal mail, please let us know by sending us an email at info@HermanHeylFlorist.com. Please be sure to include your full name, email address, postal address and any message. Please note that such requests may take up to three weeks to become effective.

Links to Other Sites
HermanHeylFlorist.com may contain links to sites other than our own.  Those sites may have their own privacy policy, or no privacy policy at all. We have no responsibility for those sites and provide these links solely for the convenience of our visitors.  Such links may be to advertisers, content providers or other companies who may use our logo and/or style as a result of a co-branding agreement. These sites may send their own cookies to you and may collect information and use it in a way inconsistent with HermanHeylFlorist.com's Privacy Policy. We encourage you to review the privacy policies and terms of use of any third-party sites or services before providing any of them with any of your Personal Information. HermanHeylFlorist.com does not control the content that appears on these sites and takes no responsibility for their content, nor should it be implied that HermanHeylFlorist.com endorses or otherwise recommends such sites or their products or services offered.

Corrections To Personal Information Collected Online
You can ask us by email to info@HermanHeylFlorist.com for a summary of any Personal Information that HermanHeylFlorist.com has retained about you. We will send such information for review only to the email address that we have on file for the visitor name that is associated in our database for such information. If at any time you wish to change, correct or update your Personal Information, or have it removed from our database, please contact us by sending an email to info@HermanHeylFlorist.com. Please be sure to include your email address, full name and postal address.

Additional Information
No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of HermanHeylFlorist.com to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, HermanHeylFlorist.com cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk. If you choose to visit our site, your visit and any dispute over privacy is subject to this Privacy Policy, including but not limited to limitations of damages and application of the law of the State of Pennsylvania. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL HermanHeylFlorist.com OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF THE INFORMATION OR MATERIALS ON THE HermanHeylFlorist.com SITE, EVEN IF HermanHeylFlorist.com OR AN AUTHORIZED REPRESENTATIVE OF HermanHeylFlorist.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Acceptance of Terms
By using the HermanHeylFlorist.com Web site, you signify your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use the HermanHeylFlorist.com Web site. Your continued use of the HermanHeylFlorist.com Web site following the posting of changes to these terms will mean that you accept these changes accordingly.



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